A Sixty–Minute Response Guarantee
All your assistance requests will be replied to in maximum 60 minutes after the trouble ticket or email has been submitted. If your case needs additional assistance from a sysadmin, we will direct the trouble ticket or the email to the person on duty, right away and will leave a comment to inform you that more time will be required for arriving at a solution. Furthermore if you order our Administration Services package, any of the server administration tasks included there will be completed whenever you wish.
A Top–Class Help Desk Support Service
We’ll be at your disposal 24/7/365 to answer any queries that you may have regarding our Hosting Control Panel or any of the applications that we have installed for you on the dedicated server. If you also require assistance with server management tasks, you can check out our Administration Services package, which includes data backup hard disk drive storage space, OS updates on a weekly basis, server monitoring and rebooting services, as well as installation and troubleshooting services
A User–Friendly Help Area
We have equipped our Hosting Control Panel with an in–depth knowledge base, which offers in–depth explanations of all its features and functionalities. Also, we have made detailed video tutorials that will further explain to you how to perform a certain action or resolve a typically encountered issue. All the instructional articles and the video tutorials are readily reachable from each Hosting Control Panel section through the Videos and Help buttons situated in the top right corner.