Despite the fact that this is not the mainfactor to help you recognize a trustworthy web hosting provider from a bad one and a reseller from a real provider, having the option to call and talk with a live person is a sign that you aren't using the services of a one-person service provider and that you will be able to reach someone whenever you're in need of support. The telephone support for website hosting services may vary from basic to dedicated, which means that the issues that can be resolved with a call differ based on the specific supplier. In the general case, these issues are more basic and include billing or first level tech issues as more difficult issues often require a support ticket where both you and the sysadmins can track what's going on with a particular issue. Nevertheless, being able to phone call your supplier will save you a lot of time and efforts for the countless small issues which may eventually show up at the time you manage your website hosting account.

Phone Support in Web Hosting

We know that having the option to speak with a live representative is very important, so we have 3 support lines around the globe (UK, USA and Australia) and you have the option to get in touch with us on the phone for 14 hours every day. If you consider getting one of our Linux web hosting packages, for instance, you can call us and learn more about our services prior to ordering in order to be sure that we do meet all system requirements for your sites. Following the purchase, you'll be able to call us about all the sales and billing problems you may have, or get any type of general or basic tech information you need. We have aimed to find the perfect balance between telephone and ticket support, so for entirely technical issues you have to use the ticketing system, that will help you track the communication and any new developments in the resolution of an issue.

Phone Support in Semi-dedicated Hosting

We provide live telephone support 14 hours daily as a part of the support services for each and every semi-dedicated server package that we offer. Considering that some issues are more difficult and time-consuming, you may have to open a support ticket if you come across such a problem, but for all general, billing or small-scale tech issues you can always give us a call and we'll help you immediately in order to save you the time you'll need to spend on creating a ticket. Even if you don't have an account yet, you will be able to find out if you can host your internet sites on our state-of-the-art cloud platform or you're able to get any other general info on our semi-dedicated solutions. We now have local numbers in the U.S.A., the UK and Australia plus a worldwide number, so you can call the one that is nearer to your location.