One-Hour Response Guarantee in Web Hosting
Our guaranteed maximum reply time for any technical support ticket that you open or any email that you send is only 60 minutes, even in case you contact us on weekends and legal holidays. Regardless of the nature of your inquiry or issue, we will help you instantly and will provide you with the necessary info to sort out any problem with your websites. The real response time typically doesn’t exceed fifteen-twenty minutes, which is why you can just forget about waiting around for hours to get an issue resolved or what is even worse than that – waiting one whole day only to get a response that more info is necessary whilst nothing’s resolved. We’ll give you assistance in a well-timed fashion solely because we know just how precious time can be in the dynamic electronic era. The 60-minute response time guarantee is valid for any billing or technical enquiry that you might have in regards to our Linux web hosting packages.
One-Hour Response Guarantee in Semi-dedicated Hosting
We guarantee that if you open a tech support ticket from your hosting Control Panel or send an email associated with your semi-dedicated server, you’ll obtain a reply within no more than sixty minutes. You can touch base with us whenever you want in regard to billing, technical or general matters and given that we will be at your disposal 24/7/365, you will always obtain assistance without any delay. Based on the particular question or issue, we’ll provide you with more info, sort out the obstacle if it has been caused by something that’s within our reach or tell you how to proceed in case you have to change a certain setting for a web app that we do not have access to. You can just forget about waiting for a whole day for each single answer. In reality, in the majority of cases we reply to tickets and emails within no more than 20 to 25 minutes.