Should you ever encounter a problem with your website and be unable to handle it on your own, ask the hosting provider’s help desk support staff to assist you to get the site back online. A speedy resolution would be the perfect scenario, but lots of companies respond within 24 hours and even more, especially if you’re doing business with a hosting reseller. Even if the problem can be sorted out quickly, your site may not work properly or may not be reachable at all for an extended interval, so you may lose prospective customers since it’s extremely unlikely that anyone will enthusiastically come back to a faulty website. For this reason, you need to make certain not only that you can touch base with your hosting company, but also that they can answer and assist you in a timely manner. If a software app update does not proceed as planned or if you erase something unintentionally, for instance, the site should be fixed speedily so as to prevent long unavailability.

One-Hour Response Guarantee in Web Hosting

Our guaranteed maximum reply time for any technical support ticket that you open or any email that you send is only 60 minutes, even in case you contact us on weekends and legal holidays. Regardless of the nature of your inquiry or issue, we will help you instantly and will provide you with the necessary info to sort out any problem with your websites. The real response time typically doesn’t exceed fifteen-twenty minutes, which is why you can just forget about waiting around for hours to get an issue resolved or what is even worse than that – waiting one whole day only to get a response that more info is necessary whilst nothing’s resolved. We’ll give you assistance in a well-timed fashion solely because we know just how precious time can be in the dynamic electronic era. The 60-minute response time guarantee is valid for any billing or technical enquiry that you might have in regards to our Linux web hosting packages.

One-Hour Response Guarantee in Semi-dedicated Hosting

We guarantee that if you open a tech support ticket from your hosting Control Panel or send an email associated with your semi-dedicated server, you’ll obtain a reply within no more than sixty minutes. You can touch base with us whenever you want in regard to billing, technical or general matters and given that we will be at your disposal 24/7/365, you will always obtain assistance without any delay. Based on the particular question or issue, we’ll provide you with more info, sort out the obstacle if it has been caused by something that’s within our reach or tell you how to proceed in case you have to change a certain setting for a web app that we do not have access to. You can just forget about waiting for a whole day for each single answer. In reality, in the majority of cases we reply to tickets and emails within no more than 20 to 25 minutes.