Integrated Ticketing System in Web Hosting
The ticketing system that we use for our Linux web hosting packages is not separate from the hosting account. It’s an integral part of our fully featured Hepsia hosting Control Panel and you’ll be able to access it whenever you like with only several clicks, without having to leave your hosting account. The ticketing system features a quick-search field, which will help you track down any support ticket that you have submitted in the past, in case you need it. Moreover, you can see knowledge base articles that belong to different problem categories, which you can choose, so you can discover how to fix a particular problem even before you actually open a ticket. The ticket response time is no more than 1 hour, which suggests that you can obtain prompt assistance at any particular time and if our help desk support team recommends that you do something in your hosting account, you can do it straight away without having to leave the Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
We believe that it is far more efficient to manage everything in one single place, so we’ve incorporated a ticketing system into the custom-built Hepsia Control Panel, which is offered with every semi-dedicated server package. This will permit you to manage the correspondence with our tech support team along with your web files, which means that you will not need to memorize additional log-in credentials for another admin interface. You will be able to send a new ticket or to track the status of an old one with no more than several clicks of the mouse while you’re browsing the files hosted in your semi-dedicated account. On top of that, you can look through older tickets using an intelligent search option or take a look at relevant knowledge base articles, which provide solutions to commonly encountered obstacles. The integrated ticketing system is monitored 24-7 with the maximum ticket response time being just 60 minutes, so there’ll always be somebody to assist you.