24/7 Customer Support in Web Hosting
The customer and tech support services for our web hosting plans are twenty-four-seven, which means that you can forget about waiting for several days so as to get assistance. If you are not our client yet, you can give us a call, chat with a representative or send an email message. In case you already have an account, you can open a support ticket in addition to the other three ways of communication. You are able to select the best way to contact us based on where you are or what kind of equipment you're using. We will help you for almost any webhosting-related query that you may have or issue that you can encounter and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming problems you may open a ticket, but even then the max response time will never exceed an hour.
24/7 Customer Support in Semi-dedicated Hosting
You're able to test our support services even before you buy a semi-dedicated server account from our company as we have telephone and online chat support for billing, pre-sales and basic queries. Our representatives will assist you to choose the best plan or provide you with info about our servers, in order to confirm whether the system requirements for your websites are met. In case you're an active customer, you'll also be able to contact us through electronic mail or via our ticketing system, which is accessible through the Hepsia web hosting Control Panel. We warrant that when you employ these 2 methods of contact, you'll receive an answer within a maximum of one hour and that’s 24/7, which includes weekends and official holidays. In case you've used the web hosting services of other suppliers, even large ones, you are able to compare the response time since it often takes a whole day for them to handle a ticket.
24/7 Customer Support in Dedicated Hosting
We are aware how important it is to have prompt support in general, let alone when you manage a whole server, that's why every single dedicated server that we provide comes with 24/7 support with 1-hour response time warranty whatever the situation. This service is totally free for all problems with your server or the software that was installed from our administrators during the setup, therefore you can contact us as many times as you would like, even during holidays. You can either open a ticket from the billing section or you can send an email, and the actual response time for either rarely surpasses 30 mins as we have administrators available 24x7x365. If you want general information about our servers or you have a billing question/issue, you may also call one of the local telephone numbers that we have on three continents or you could use our live chat service and consult with a representative online. For third-party software support, we provide a Managed Services upgrade, which you'll be able to include to your server package through the billing Control Panel.